Estilo Rico Clothing, Copyright 2007 / A Division of Alias Productions
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FAQ's
1. How soon do you ship? We ship most orders in 3-7 business days. During the holidays it may
take up to 10 business days to ship your items due to the volume, so order early.
2. What service do you use to ship? We use the U. S. Postal Service. All items are shipped First
Class. All items are shipped from the Central Coast, California.
3. Do you ship orders internationally? Yes, we ship to most countries. Shipping time for international orders can take between 2 - 4 weeks, though because in this Post-September 11 World, most
items may have to spend some time in Customs before they are released. Sorry, no refunds on
shipping for international orders.
4. What is the quality of the merchandise? Excellent! We manufacture and do quality control
ourselves. We use a four color solvent ink printing process that allows for great detail, special
effects, and a variety of colors and provides for easy and quick customizing options.
5. If I don't receive the merchandise how long do I have to inform you of this? Customers must inform
us of merchandise not received within 30 days of shipment otherwise no replacements can be
given.
6. Can I send ideas for prints and will I get paid? Yes, you are more than welcome to send in original
ideas for prints that you would like to see on our tees. Sorry, you will not get paid, but if an idea
you submit inspires us to create a graphic and print, we will send you a t-shirt free of charge. We
will then put the design on this site so you can tell your family and friends.
7. How often can I expect to see new designs offered on this site? Our goal is for new designs to be
added every month.
8. Can I return merchandise I have purchased? Sorry all sales are final. We will exchange
merchandise only if you ordered the wrong size or wrong design pattern for the same value as the
original purchase price as long as the shirt has not been worn and/or laundered.
9. How often do you change your policies? Not often, however we do reserve the right to change or
modify the policies at any time.
10. Where can I send questions or comments? Send all correspondence buy filling out the contact
form on “Contact Estilo” located on the top right button on the home page.
